Congress Scores Low Grade on Net Communication

Attempts by Congress and grassroots advocacy groups to employ different technologies to communicate with each other have done more harm than good, a new report says.

“The result has been misunderstanding, frustration, wasted effort, and even anger on both sides, which must be resolved to truly realize the tremendous opportunities for electronic communications between citizens and their representatives in Congress,” according to a report from the nonprofit, nonpartisan Congressional Management Foundation.

After interviewing representatives on the Hill, their staffers, and their constituents for nearly 10 years, the group’s report, “Communicating with Congress: Recommendations for Improving the Democratic Dialogue,” concludes that both congressmen and advocacy groups need best practices for communicating effectively.

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