Has Anyone at AT&T Ever Called AT&T Tech Support?

August 21, 2008 at 12:00 am PT

While the FCC and certain broadband companies like to insist that there’s real competition in the broadband market, right here in the heart of Silicon Valley, there’s little evidence that this is true. If there were real competition, they might take customer service seriously. In the past few days I’ve had two separate issues with AT&T that suggest that the company treats customer service as not just an after thought, but something to effectively be shunned.

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Tagged with: AT&T, customer service, Mike Masnick, support, TechDirt

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