Ina Fried

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Microsoft’s New Outlook.com Email Service Having Some Hiccups

There appear to be some growing pains for Microsoft with its new Outlook.com email service.

Screen Shot 2013-03-12 at 8.18.40 PM

Users of the service, which left beta last month, have been getting error messages since earlier Tuesday.

“Sorry, there seems to be a problem with Outlook right now,” reads the error message being seen by some AllThingsD readers, as well a number of folks on Twitter.

Microsoft’s message goes on to say, “We’re having a problem accessing email. You might not be able to see all your email messages. We’re working to restore service right now.”

Joe Cassara, of Miami, said he has been seeing the errors since 10 pm ET on his consumer Outlook.com account, though he has had no problems with a separate Office 365 hosted account.

Microsoft said on the site that it is working on the problem, and promised an update within a couple of hours.

A Microsoft representative was not immediately available for comment.

Microsoft has signed up 60 million people for the service, which is replacing its venerable Hotmail as the company’s Web-based email product.

Update: Microsoft told AllThingsD that it is working to restore access to both Hotmail and Outlook.com users.

“Microsoft is investigating an issue affecting customers’ access to Hotmail and Outlook.com, and we are working to restore full access to the service as quickly as possible,” the company said in a statement. “For the latest information, we encourage people to visit the Hotmail and Outlook.com status page.”


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