SpinVox Responds to Voicemail-Privacy Accusations

SpinVox criticized reports that its voicemail-transcription service is done by humans, saying that workers don’t touch messages unless the technology can’t recognize a word.

“This information is wrong and dated,” said Christina Domecq, SpinVox’s chief executive, of the BBC’s article. The report, which was published Thursday, accuses the British firm of using call-center employees–not the speech-recognition technology that it markets–to transcribe voicemail recordings.

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