Walt Mossberg

Hulu Is a Good Site for Online Shows, but Fare Is Thin

The major television networks and movie studios, tired of seeing their programming pirated online, have been gradually moving to offer it via legal Web sites and download services.

There are two models for this legal Internet distribution. Some shows and movies can be purchased or rented from services like Apple‘s iTunes or Amazon’s Unbox. You pay a fee for these downloads, which don’t have commercials, and you can keep any videos you buy to watch repeatedly even without an Internet connection.

The other model, common on the Web sites of the TV networks, is free, ad-supported streaming directly within a Web browser. In this approach, you pay nothing, but you have to watch commercials that can’t be skipped. You must be connected to the Internet while watching, and you don’t get to keep the video.

This week, the ad-supported, streaming approach took a big leap forward with the launch of a Hollywood-backed service called Hulu, at hulu.com. Hulu aims to be a legal, one-stop shop for streaming of TV shows and movies from numerous networks and studios. It’s intended as an attractive antidote to pirate sites and to Google‘s YouTube service, which has angered the media companies by allowing users to post all or parts of movies and TV shows without permission or payment.

Hulu is a joint effort of two big media conglomerates, NBC Universal and News Corp., each of which operates multiple networks and studios. (News Corp. also owns The Wall Street Journal and the Web sites where this column is published.) But Hulu contains programming from other companies as well, including Sony and Time Warner. All told, it offers full episodes or clips from about 400 TV series, plus 100 feature films.

I’ve been testing Hulu, and I am very impressed with its design and ease of use, and with the fact that it allows users to edit and re-publish its content on their own sites. Despite some drawbacks, it’s the first Web property I’ve seen from mainstream studios or networks that shows a real understanding of both modern Web design and the Internet’s culture of sharing. In my view, it’s far better than the typical network or studio Web site.

Even though Hulu lacks programming from ABC, CBS and many cable networks, it has a fair selection of popular shows, such as “30 Rock,” “The Office,” “The Simpsons,” “Battlestar Galactica” and “Saturday Night Live.” Its movie catalog includes old favorites like “The Usual Suspects,” “The Big Lebowski” and “Sideways.”

The site is organized in a clean, elegant manner. You can browse shows alphabetically, by genre or by network, or you can use an excellent search system. The search system even brings up links to videos of shows on other sites, such as ABC’s “Grey’s Anatomy,” that are missing from Hulu’s own collection.

Watching the material is a pleasure. You can view it in a fixed window or in full-screen view. You can also “pop out” the viewing window so you can place it anywhere on your screen and resize it to your liking. A feature called “lower lights” grays out everything on the computer screen but the video itself.

Even the advertising is relatively painless. TV shows contain just 25% of the commercial time that’s on regular TV. And Hulu allows you, in some cases, to choose the advertisers whose commercials you see, or else to opt to watch a movie trailer at the start of a video in exchange for seeing no further ads during that viewing.

In a break with Hollywood’s past rigidity, Hulu makes it easy to share, even edit, shows and clips. You can repost an entire video, or any portion of it, on your own blog or on social networking sites.

But Hulu also has some major downsides. Most important, Hulu lacks depth. Even with TV series from its owners’ own networks, Hulu typically contains only a small number of full-length episodes, and mainly offers short clips. In some cases, episodes expire after a while. For some shows, such as “Saturday Night Live,” there aren’t any full episodes, only clips. And the wildly popular “American Idol” isn’t in Hulu at all, even though it airs on News Corp.’s Fox network.

This stands in stark contrast to the depth offered on iTunes, where you can find multiple seasons of full episodes of many shows. And it doesn’t begin to compete with pirate sites, where you can find nearly everything.

Also, Hulu requires a decent broadband connection — a speed of at least 1 megabit per second is recommended, and even higher speeds are needed for some content. That means that using Hulu over the slowest DSL lines or cellphone modem cards will likely provide a poor experience.

Another problem is that, unlike iTunes or Amazon Unbox, Hulu can’t be used via a TV set-top box or a portable player. And shows can’t be saved for offline viewing, such as during flights.

Still, Hulu is a good start for Hollywood in finally providing a better experience for Internet streaming of TV and movies. If the service can add a lot more content and make viewing possible in more scenarios, it might strike a real blow against piracy.

Email me at mossberg@wsj.com. Find all my columns and videos online, free, at the new All Things Digital Web site, http://walt.allthingsd.com.


Top Products in Two Decades of Tech Reviews

December 17, 2013 at 6:04 pm PT

Diabetes Data Beamed to Your Phone

December 10, 2013 at 6:16 pm PT

Two Houses, One Cable TV Bill

December 10, 2013 at 6:14 pm PT

Calling Overseas on Wi-Fi

December 03, 2013 at 6:18 pm PT

Dell Tablets at Bargain Prices

December 03, 2013 at 6:12 pm PT

Latest Video

View all videos »

Search »

Walt Mossberg’s Product Guides

Desktop PC’s and Laptops

The Laptops to Buy


Digital Cameras

Digital Cameras Improve Zooms, HD Function