Mary Gieser McCandless recently spent three hours trying to log on to Wells Fargo & Co.’s Web site before a customer service representative declared the problem was her computer.
The diagnosis puzzled Ms. McCandless, who is no Luddite. She builds database software from her home in Winston-Salem, N.C. She only figured out the real problem later that day, after seeing news reports about how big banks were the target of a cyberattack.
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